Online Bill Pay Tips and FAQs

Click to go back to Online Bill Pay Main Page.

Tips to remember:

  • In order to begin paying bills, you need to go to "Add a Bill" first.
  • When scheduling your payments, the "payment date" is the day the bill is going to be paid.  The system will let you know the earliest payment dates available.  It could be as soon as 1 day with electronic payments or up to 5 days when paid by check.
  • Once the billers are set up, you enter your payments in the payment center (home page).

Are my payments guaranteed?
With the CheckFree Guarantee, you can be assured that your electronic payments are safe and reliable. When your payments are processed through CheckFree, you are protected in the unlikely event of unauthorized transactions or processing delays. For more information, go to www.checkfree.com/checkfreeguarantee.

Who can I pay using my Online Bill Pay service?
You can pay anyone in the US that you would normally pay by check or automated debit, except State and federal tax payments and Court-ordered payments.

How do I set up a business or person to pay?
You can set up a "biller" by clicking on "Add a Bill" and following the instructions. 

What if I receive a late fee for a payment?
If you have received a late fee on a payment that you scheduled on time, follow these steps:

  1. Call the biller's customer service department.
  2. When you call be sure you have the following information:
    1. The name of the person who assisted you with your payment question.
    2. The phone number you called to contact the payee.
    3. The date you called the payee to inquire about the late fees.
    4. The amount of any late fees or finance charges assessed.
  3. Ask the biller to waive any fees or finance charges.
  4. If the biller will not waive the fees or charges, in "Bill History" find the bill in question.  Click on "View Detail" on the right side of your screen.  Then, click on "payment inquiry" in the middle of the screen.

How can I confirm that a payment has been made?
Check "Bill History" to see the status of the payment.

How do I edit or cancel a payment that I scheduled?
From the Payment Center you can change or cancel a payment if it is listed in the Pending Payments box.  If the bill shows as paid in the recent payments area or in the Bill History, you will need to contact the biller.