What is your routing number? Is it the same for all locations? It is the same for all locations and it is 275977256
What numbers do I need to do direct deposit/withdrawal from my checking or savings account? To set up an automatic deposit or withdrawal you will need our routing number 275977256. The account number you will use is your member number followed by the suffix for the checking or savings. For assistance with the suffix please contact us during normal business hours.
Do I need to be a member to cash in coin? No, there is no fee to cash in coin for members or non-members.
Can I get foreign currency from Fox Communities Credit Union? At this time, we are not able to assist in exchanging foreign currency but do offer travelers checks, credit and debit cards which can be used internationally.
What areas does Fox Communities Credit Union serve? Fox serves nine counties in Northeastern Wisconsin: Brown, Calumet, Kewaunee, Manitowoc, Oconto, Outagamie, Shawano, Waupaca, and Winnebago. Those eligible for membership are: - A resident of one of these nine counties. - An employee of an eligible payroll sponsored company. - An immediate family member of anyone who is eligible for membership.
Fee Questions
What does NSF fee mean? The term NSF stands for non-sufficient funds. This fee is assessed when item(s) attempting to post to your account exceed the available funds. Once the available funds are exceeding all posting transactions will receive an NSF fee. If your account is in good standing, Fox may pay NSF items as a courtesy instead of returning them to the payee. If courtesy pay is not available to you the item would be returned to the payee as NSF.
What does non-return fee mean? The term non-return fee is used when an item that posts to your account exceeds the available balance at that time and is paid as a courtesy instead of being returned to the payee as non-sufficient funds.
What is the difference between available balance and current balance? Available balance refers to the balance of your account minus any charges that are secured at that time. Current balance refers to the actual balance of your account not including secured items or items that have yet to clear the account. *It is important to note that outstanding checks, ACH, and debit card usage will not always be reflected in the available balance.
Why was I charged fees when I still had money in my account. Fees are assessed based on the available account balance. Therefore, any debit card usage, checks, or ACHs that attempt to post to the account and exceed the available balance will incur a fee when they post to the account. Using a checking account register to keep track of debit card usage, checks written, and ACHs authorized will help you keep an accurate account balance and avoid exceeding the available funds.
Stop Payment Questions
What is the fee for a stop payment? The fee for a stop payment on a single check or ACH payment is $17.00. To place a stop pay on a series of checks the fee is $25.00. Stop pays can be placed through Online Banking, 24 Hour Electronic Teller and by phone or in person at any of our locations.
How long does a stop pay last? Stop payment orders are effective for six months from the date placed and expire after the period.
What do I do when the stop pay has expired after six months? To continue the stop pay after the six month period the stop pay must be renewed. The stop pay can be renewed in the same manner as the original stop was placed.
Can I cancel a stop pay after I request it? Yes, a stop payment order may be cancelled at anytime by signing a cancellation of stop payment form at any of our locations.
Can I stop payment on an ACH? Yes, a stop payment order in the ACH Network is good for one payment only and remains in effect: (1) for six months from the date of the stop payment order; (2) until payment of the debit entry has been stopped; or (3) until the Receiver withdraws the Stop Payment Order, whichever occurs earliest.
Can I stop payment on a check or ACH that has already cleared by account? Once an ACH or check payment has cleared an account it is considered final and a stop pay cannot be placed.
How do I place a stop payment? Stop pays can be placed through Online Banking, 24 Hour Electronic Teller, by phone or in person at any of our locations.
Research Questions
How do I get copies of a cancelled check? What are the fees for that? Copies of checks that have cleared in the last five months can be obtained through Online Banking at no charge. Copies requested in person or by phone are $2.00 per copy. To obtain a copy through Online Banking: - Log into your account in Online Banking. - Click on your checking suffix on the account summary page. - Enter the date range you want to search in. - When the history loads you can search and view/print all checks that have cleared your account.
How do I get copies of my statements? What are the fees for that? If you are signed up for Online Banking and eStatements you can retrieve copies for the last 12 months, for free, through eStatements. Copies requested in person or by phone are $2.00 per copy.
When in Online Banking, it stops moving and "gets stuck" when I try to login or make a transfer. How can I fix this? If you get a page asking for your credit union ID: You may be using a link that you've bookmarked or saved in your favorites and this link may be outdated. Instead try clicking on the login button from our home page in the top right corner. This will ensure you are logging in through the most up-to-date URL. Or, try entering 325 in the credit union ID box to continue to the login page. All of the page doesn't seem to download or gets stuck: In this situation we recommend deleting the temporary internet files and cookies stored on your computer's hard drive. This will force your computer to download the most current web content and prevent pages from "getting stuck".
Check/Debit Card Questions
What is the most I can withdraw from the ATM per day/transaction? The ATM withdrawal limit is $500/day with a Fox check/debit or ATM card. The withdrawal amount cannot exceed your available balance. Restrictions set by the ATM owner may prevent large dollar amounts from being withdrawn in a single transaction.
How many times can I use my check/debit card in one day? There is no limit on the number of times a check/debit card can be used per day. Purchase limits cannot exceed $3,000.00 in available funds per day. Purchases attempted that exceed the available balance will be assessed an NSF fee.
My check card has been lost or stolen. How do I get a new one? During regular business hours please contact us. After business hours please call 1-866-333-4740.
Can I withdraw from an ATM with my credit card? Yes, Fox Communities Credit Union issues PIN numbers with credit cards. ATM withdrawals are subject to the same terms as a cash advance and there is no grace period for cash advances.
I don't remember my PIN, how can I get a new one? Visit any of our locations.
My credit card has been lost or stolen. How do I get a new one? During regular business hours please contact us. After business hours please call 1-866-333-4740.
