What is Fox Communities Credit Union's Online Banking?
Fox Communities Credit Union makes it possible for you to access your credit union accounts right from your computer - 24 hours a day, 7 days a week! Our flexible Online Banking System makes taking care of your credit union transactions faster and easier than ever. Because you have round-the-clock access to your accounts, this service is perfect for today's busy lifestyles.

Is there a cost to use Online Banking?
No, there is no charge from the Credit Union.

What software do I need?
All you need to use our Online Banking is:
Connection to the internet: "Frame capable" browser software, either Netscape Navigator or Microsoft Internet Explorer. Required minimum browser version is 3.0 for both Internet Explorer and Netscape Communicator. For optimum performance with the new features, we recommend Netscape Communicator version 4.7x or higher or Microsoft Internet Explorer version 4.01 Service Pack 2 or higher. 128 bit encryption is also needed.

How do I sign up? What will I need to sign up?
It's easy! Simply contact us or sign up online. You will need your account number, social security number, birth date, phone number, and approximate savings balance.

What can I do once I am connected to Online Banking?
Our Online Banking lets your perform these transactions:

• Review account balances
• Verify the date and amount of your transactions; including deposits, withdrawals, transfers, and payments
• Verify whether certain checks have cleared
• Make loan payments from funds in your account
• Review loan payoff amounts and due dates
• Check current loan and savings rates
• Calculate loan payments for different amounts, rates and terms
• Obtain annual dividend and interest information
• Transfer funds between different account numbers (Please contact the credit union for this option. A separate form will need to be completed.)

How long can I be on?
There is no time limit on our Online Banking System; however, we will automatically log off your internet home banking session if you are inactive for 6 minutes (this is to ensure the security of your financial information). If this happens, you will be sent back to a page that will ask you for the Credit Union ID Number. Since this number has not been made available, you will need to close out/exit this window which will display Fox Communities Credit Union's home page. Click on the "CU@Home" icon to get to the correct "Login" screen.

How many transactions/inquiries can I do? Per visit? Per day? Per month?
Inquiries as well as most transactions are unlimited. Account restrictions explained in the disclosures received when you opened your account apply to online banking.

When do transactions post to my account?
All transactions performed will post instantly to your account. Also, funds will be available immediately upon transfer.

Is my account information secure?
It is our duty to provide you with the highest level of privacy and security when it comes to your account and personal information. We have made sure that there are many layers of security to ensure your information is secure. High security firewalls, encryption, Personal Identification Numbers (PIN's), and automatic log off are in place to protect your information.

Personal Identification Number (PIN)
A Personal Identification Number is one of our ways of uniquely identifying that you are indeed who you say you are! This special number should be shared with no one. Be Careful - if you enter your PIN incorrectly 3 times, your PIN will be automatically disabled. You must contact the credit union to have a PIN activated.

Automatic Log Off
When you are finished using the Online Banking system you must remember to log off. If this is not done, we will automatically log off for you after 6 minutes of inactivity. If this should occur, remember that all of the transactions were posted instantly to your account. Therefore, nothing is lost or undone if you were automatically logged off.

What happens if I forgot my PIN or want to change it?
If you forgot your PIN (personal identification number), call the Call Center at (920) 993-9000 to be setup with a new one.
If you would like to change your PIN, go to the menu screen and click on the option "Change PIN".

What if I have questions or problems?
Contact us.

Pay your bills online with Fox Communities Credit Union's Bill Pay! CU*EasyPay!, Your credit union bill payment solution...VIEW DEMO (this may take a while to load, but it's a great tool).

We can help make paying, receiving and organizing your bills safe, secure and easy with our Online Bill Pay service 24 hours a day, 7 days a week, right from your existing credit union checking account.

Here's all it takes to get started:

• A Fox Communities Credit Union Checking Account
• Be activated for Online Banking.
• Then, sign into your account through Online Banking and click on "Pay Bills". Here you are walked through the sign up process for Online Bill Pay. Once this is completed, this service will be available for your use within 48 business hours.
• This service is free for individual accounts.
• For business accounts, the first month you sign up is free. After that, it is $4.95 per month and .45 cents per transaction. (new fee effective May 1, 2007).

Send payments to anyone, anytime, anywhere in the United States.
Schedule repeating payments.
Schedule single payments up to a year in advance.
Check your payment progress at any time.
You have complete control.

Tips to remember:
In order to begin paying bills, you need to go to "Payee Set Up" first.
The "Payee" is the person or business of whom you are sending payment to.
When scheduling your payments, the "payment date" is when the funds are pulled out of your account. Make sure that the payments are scheduled at least 5 business days before the bill is due.
Once the payees are set up, go to "Quick Pay" and select which bill to pay, how much and when you want the payment taken out of your account.

What is an E-Statement?
E-Statements are a new timesaving alternative for handling your accounts at Fox Communities Credit Union. It's an electronic version of your monthly or quarterly credit union statement.

How do I sign up for E-Statements?
You must be enrolled in our Online Banking and have an email address to receive E-statements. Once enrolled in Online Banking, just log into your account and click "View Your Statements" to sign up.

How do I get my E-Statement?
Once signed up for this service through your account in online banking, each month or quarter, you'll get an email notification letting you know your statement is ready. Then just visit our website and log into your account in online banking.

Will I still get a statement in the mail if I chose E-Statements?
When signing up for E-Statements, you may choose to no longer receive your statement by mail or you may choose to receive your statement by mail for 6 months after you sign up.

Can I un-enroll myself in E-Statements?
Yes you can through online banking. Under the managing column, click on Personal Preferences and go to Statement Options.

What do I do if my email address changes?
Log into your account through online banking. Under the managing column, click on Personal Preferences and go to Statement Options. On the bottom of this page is where you can update your email address.
NOTE: Not updating your email address may cause a delay in receiving your E-statement. If we have an un-deliverable email address and are un-able to send your E-statement for 2 months, you will be automatically un-enrolled in E-statements and will need to re-enroll yourself.